If you buy from a dealer (it`s more common), they`ll have included the service contract/guarantees you purchased, but they probably aren`t related to your account or business yet. Collect copies of the list of packages, invoices and/or vouchers provided with the equipment. The dealer often sends the buyer an email with the support identifiers. If you can`t find your SAID, SAR, etc., ask your supervisor or accountant (whoever makes the purchase) to browse their emails. then… (record broken)… Call HP. If you buy directly from HPE, support agreements are registered with your company and your HPE account. You should be good at it, but remember that your employees create HPE accounts and also assign them the support agreement. Provantage should be able to get said and SAR for you from HPE systems.

The type of property is individual or multiple, so if you only have one server, it is unique. If Provantage can`t help you with these references, it`s best to email HPE to svcemea.itrc-support@hpe.com and they`ll associate the support on your behalf. For more information, click here: I want to download and apply the SPP that is missing from the server. For the life of me, I can not find a way to connect the carepack and the server. HPE has the Link HPE Support Agreements page, which must be the entry point. It asks for this information: scan the invoice or packaging list indicating your purchase (or, ideally, the support contract), and then call HPE. They will probably ask you to email them a copy of your document. h20566.www2.hpe.com/portal/site/hpsc/public/aae/help?ac.admitted=1496649732081.125225703.1938… None of this is in the bill I have provantage, and none of this is on the certificate. The certificate has the right team to contact is country/regio specific. .

. . Be friendly with your future me and your colleagues and have your contracts and guarantees sorted as quickly as possible before you need them. and none of them seem to work in the slots that HPE offers. It`s just a reference id under which you are recognized by HP, for all your product sales, contracts, agreements and support. ! ! . Can someone tell them who I can contact to identify SAID for the pledges of support we have paid for? When I save the Carepack, the pdf certificate is available in the browser. There is no e-mail. The certificate has only the information I mentioned earlier. Without exception, my biggest problem with these servers is getting the support that was paid for, especially when the servers are a few years old and the original computer person has moved.

I understand that you need to prove your guarantee of a hardware replacement, but downloading firmware updates and preventing security fixes is ridiculous. But does the seller agree to give me the SAID? On our invoice for the first provider, not the initial invoice from the second/last supplier to HP, the price with software vmware support is 1 year. Hi Yo Sam – Provantage were able to get the SAID and SAR for you? If not, I would recommend emailing HPE on svcemea.itrc-support@hpe.com so they can link the support on your behalf.